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Appointments
At this time, appointments to see our GPs or Nurse Practitioners regarding long term or ongoing issues can be arranged by calling us and booking a telephone appointment with a clinician of your choice. If the clinician you speak with wishes to see you face to face they will arrange this themselves as a follow-up.
Cancel your appointment
Please use Systmonline to cancel your appointment, using the link
Urgent Appointments
If you need an urgent appointment, please make use of our triage clinics, which are open from 08.00 to 11.00, and 14.00 to 16.00 every Monday to Friday. You will be asked for your telephone number and a brief description of your problem, and the on-call clinician will telephone you back to discuss your problem. If an appointment is then necessary, they will be happy to make one for you with the most appropriate person.
An ‘on the day’ appointment will not necessarily be with the doctor of your choice.
Please remember that appointments with both Doctors and nurses are limited.
Help us to help you
Please try to attend your appointment on time. If you are more than 10 minutes late the doctor/nurse may not be able to see you.
- If you cannot attend your appointment please cancel it with as much notice as possible. You can do this out of hours if you need to by phoning the main surgery line, selecting the cancel appointment option and following the instructions given.
- Please be patient, the doctor tries to keep to time but never knows what the morning or afternoon may bring.
- Please try to avoid bringing lists of problems to one appointment.
- Keep in mind patients cannot share an appointment, and must be seen separately.
- Your appointment time is only designed for the doctor to deal with one or two problems.
- Where possible, if you require repeat prescriptions please ask for them at reception and not during the consultation.
Home Visits
Please only ask the doctor to call if the patient is too ill to attend either surgery. If you are in doubt, you may discuss the matter with one of the doctors on the telephone. Please try to phone before 11am.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.
Do you really need an appointment?
Sometimes there are alternatives to actually seeing the doctor, some more convenient and faster, saving both you and the doctor time. Here are some examples:
| Need | Action |
|---|---|
| Repeat Prescription | Ask at Reception |
| Sickness Certificates | Ask at Reception |
| Brief discussion with the Doctor | Ask to speak to a Doctor on the phone |
| Simple occasional attack of cystitis | Ask at Reception, Doctor will advise on treatment |
| Blood Pressure Check | Appointment with the Healthcare Assistant |
Booking with a Nurse Practitioner
In addition to appointments with Doctors and Nurses, our surgery offers clinics with a Nurse Practitioner.
Nurse Practitioners are different from Nurses in that they can refer and prescribem and have received a higher level of general training. A Nurse Practitioner can help in many of the same ways a GP can, and almost always have routine appointments available sooner. If you feel you need to see a GP, and your problem doesn't fall into one of the following categories, consider asking to see one of our Nurse Practitioners.
Nurse Practitioners cannot treat for:
- Pregnancies
- Infants under 1 year of age
- New mental health problems