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Noticeboard

PLEASE NOTE the new local telephone number for both surgeries

01522 811411

 

Out  of Hours
Medical cover is provided 24 hours a day. If you need a doctor urgently outside Surgery hours, please phone 111 or the surgery telephone number and select option 1 to be redirected to the Out of Hours service.

Home Visits
Please only ask the doctor to call if the patient is too ill to attend either surgery. If you are in doubt, you may discuss the matter with one of the doctors on the telephone. Please try to phone before 11am

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

Zero Tolerance

We operate a Zero Tolerance Policy with regard to abuse or violence towards our staff. We reserve the right to remove abusive or violent patients from the Practice List.

Appointments

Please phone or book online for routine appointments.

We aim to have appointments available to be booked at least 4 weeks in advance.

Urgent Appointments

If you need an urgent appointment, your call will be dealt with through the Doctors triage clinic, which is open Monday to Friday from 8.00am and 10.00am.  You will be asked for your telephone number and the on call Doctor will telephone you back to discuss your problem and if an appointment is then necessary, they will be happy to make one for you.

An 'on the day' appointment will not necessarily be with the doctor of your choice.

Please remember that appointments with both Doctors and nurses are limited.

Help us to help you

Please try to attend your appointment on time. If you are more than 10 minutes late the doctor/nurse may not be able to see you.

  • If you cannot attend your appointment please cancel it with as much notice as possible. You can do this out of hours if you need to by phoning the main surgery line, selecting the cancel appointment option and following the instructions given.
  • Please be patient, the doctor tries to keep to time but never knows what the morning or afternoon may bring.
  • Please try to avoid bringing lists of problems to one appointment.
  • Keep in mind patients cannot share an appointment, and must be seen seperately.
  • Your appointment time is only designed for the doctor to deal with one or two problems.
  • Where possible, if you require repeat prescriptions please ask for them at reception and not during the consultation.

Do you really need an appointment?

Sometimes there are alternatives to actually seeing the doctor, some nore convenient and faster, saving both you and the doctor time.  Here are some examples:

Repeat Prescription

 

Ask at Reception

Sickness Certificates

 

Ask at Reception

Brief discussion with the Doctor

 

Ask to speak to a Doctor on the phone.

Simple occasional attack of Cystitis

 

Ask at reception, Doctor will advise on treatment.

Blood Pressure Check

 

Appointment with Health Care Assistant
 
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website