Noticeboard

FLU VACCINATIONS

We now have our flu vaccinations in stock. At present we are able to offer appointments to all patients over 65 years old, and patients who fit the NHS high risk categories. Please contact reception to see if you are eligible.

URGENT NOTIFICATION

UNFORTUNATELY THERE IS A NATIONAL PROBLEM WITH THE CHEMICALS USED BY LABORATORIES WHEN TESTING BLOOD SAMPLES.  

SO, WITH IMMEDIATE EFFECT, WE HAVE BEEN INFORMED TO PAUSE ROUTINE TESTING OF BLOOD SAMPLES.  WE DO NOT KNOW WHEN A NORMAL SERVICE WILL RESUME.

REGRETTABLY WE WILL HAVE TO CONTACT MANY PATIENTS TO CANCEL THEIR BLOOD TEST APPOINTMENTS.  WE RECOGNISE THIS WILL CAUSE FRUSTRATION AND ANXIETY AND APOLOGISE FOR THIS BUT THIS SITUATION IS COMPLETELY OUTSIDE THE PRACTICE'S CONTROL.

THE DEPARTMENT OF HEALTH IS LOOKING INTO THIS AND WE WILL KEEP YOU UPDATED ONCE WE HAVE MORE INFORMATION.

PATIENTS WHO REQUIRE URGENT BLOOD TESTS WILL BE PRIORITISED BY THE CLINICAL TEAM.

THANK YOU FOR YOUR UNDERSTANDING AT THIS TIME.

Zero Tolerance

We operate a Zero Tolerance Policy with regard to abuse or violence towards our staff. We reserve the right to remove abusive or violent patients from the Practice List.

Complaints

We aim to offer the best service at all times. If, however, you feel it is necessary to complain regarding the treatment you have received, please ask at reception for a copy of the complaints procedure. We operate a complaints procedure within the practice and if you have any reason to make a complaint or suggestion, please contact Mrs Cook either by letter or phone. She will initiate any further action in the first instance.

Please note that all complaints should be made following the correct procedure.

Complaints procedure

 

Although we welcome helpful suggestions via the website, complaints WILL NOT be dealt with this way.



 
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