We aim to offer the best service at all times. If, however, you feel it is necessary to complain regarding the treatment you have received, please ask at reception for a copy of the complaints procedure. We operate a complaints procedure within the practice and if you have any reason to make a complaint or suggestion, please contact Mrs Cook either by letter or phone. She will initiate any further action in the first instance.
Please note that all complaints should be made following the correct procedure.
Although we welcome helpful suggestions via the website, complaints WILL NOT be dealt with this way.
PROCESSING OF ALL COMPLAINTS HAS BEEN SUSPENDED ON THE INSTRUCTION OF NHS ENGLAND IN ORDER TO ENABLE PRACTICES TO CONCENTRATE ON THE CURRENT COVID-19 CRISIS. PLEASE BE ASSURED THAT AS SOON AS THIS SUSPENSION IS LIFTED WE WILL PROCESS ALL ONOING AND NEW COMPLAINTS IN ACCORDANCE WITH OUR NORMAL PROCEDURES. THANK YOU